Hours of Operation
We look forward to welcoming you to our beautiful spa during the hours of:
Daily: 8:00 a.m. - 7:00 p.m
Daily: 8:00 a.m. - 7:00 p.m
Parking
Access to Trellis Spa is available via Post Oak Circle.
Directions & Parking
• From Woodway: Continue past the main entrance of The Houstonian, proceeding through two stop signs. At the second stop sign, turn left onto Post Oak Circle. Enter through the gates to access the parking lot directly behind Trellis Spa.
• From Memorial: At the stop sign, turn right onto Post Oak Circle. Enter through the gates to access the parking lot directly behind Trellis Spa.
For additional parking, continue through the lot following the signs to the Tennis Garage. Turn right into the garage and then right again to reach the designated Trellis Spa parking spaces.
Directions & Parking
• From Woodway: Continue past the main entrance of The Houstonian, proceeding through two stop signs. At the second stop sign, turn left onto Post Oak Circle. Enter through the gates to access the parking lot directly behind Trellis Spa.
• From Memorial: At the stop sign, turn right onto Post Oak Circle. Enter through the gates to access the parking lot directly behind Trellis Spa.
For additional parking, continue through the lot following the signs to the Tennis Garage. Turn right into the garage and then right again to reach the designated Trellis Spa parking spaces.
Policies & Reservation Requirements
To ensure your preferred treatments and times, we strongly recommend scheduling your services well in advance. A credit card or member number is required at the time of reservation. Guests must be at least 14 years of age to enjoy a spa experience. Guests 14-17 years of age must be accompanied by a parent or legal guardian during their experience and will be booked with a provider of the same gender. Guests 14-17 years of age must have a parent or guardian in the spa during the treatment time. Massage and body treatments will be reserved with the same gender provider for guests 14-17 years of age. Guests 14 - 17 years of age do not have access to spa amenities or the facility, and may only receive treatments. Our goal is to ensure the most enjoyable spa experience for all of our guests, which includes places to lounge and enjoy the spa’s relaxation areas without overcrowding.
Use of the spa amenities, lockers and access to the Soaking Pools & Sundeck are complimentary with a 50-plus-minute massage, facial or body treatment. Guests with 50-minute massage, facial and body treatments may also schedule dining during their spa visit.
At checkout, Trellis Spa adds a 23% taxable service charge to the cost of treatments and services. This charge is considered your gratuity and it will be distributed to staff assisting you with your visit. Additional gratuity may be provided at your discretion.
Use of the spa amenities, lockers and access to the Soaking Pools & Sundeck are complimentary with a 50-plus-minute massage, facial or body treatment. Guests with 50-minute massage, facial and body treatments may also schedule dining during their spa visit.
At checkout, Trellis Spa adds a 23% taxable service charge to the cost of treatments and services. This charge is considered your gratuity and it will be distributed to staff assisting you with your visit. Additional gratuity may be provided at your discretion.
Wait List
In the event that your requested date is not available, a wait list will be provided to accommodate you in the event of a cancellation.
Cancellations
As a courtesy to other guests and to our therapists, we adhere to a strict cancellation policy. Changes or cancellations must be made at least 24 hours prior to your reservation. Cancellations, “no shows” or changes made less than 24 hours prior will be charged 100% of the service fee. Unfortunately, late arrivals will result in a shortened service. Your treatment will end on time so that our next guest is not delayed. Late arrivals will be responsible for the full treatment price; service price will not be reduced based upon arrival time.
Do I have to be a Member of The Houstonian Club to use Trellis?
No, but Houstonian Club Members do receive discounts on all Trellis spa services. Member discounts are not applicable on Trellis retail products. Click here for Membership Information or visit our Membership section of the website.
How early should I arrive for my appointment?
We recommend that guests arrive at least 30-45 minutes prior to their scheduled appointment times. This will allow you time to enjoy our Soaking Pools and become acquainted with the facilities. Please understand, late arrivals will result in a shortened service time.
What should I wear to my treatment?
You will be provided a robe and slippers to wear during your spa experience. Disposable undergarments are available to you if you feel more comfortable when having a body treatment.
What should I not bring?
Trellis does not allow outside food and beverage. Trellis offers a health-focused menu with lunch, dinner, and desserts. Custom cakes, cupcakes, petit fours and additional sweets may are available to be pre-ordered to enhance your spa day.
Although lockers with security lock boxes are offered, we suggest that you leave your valuables (i.e. jewelry) at home. Trellis will not be responsible for lost or stolen personal items or valuables.
Although lockers with security lock boxes are offered, we suggest that you leave your valuables (i.e. jewelry) at home. Trellis will not be responsible for lost or stolen personal items or valuables.
What if I'm running late? Should I cancel?
If you are running more than 15 minutes late for any service, we require that your appointment be rescheduled. Cancellations made less than 24 hours in advance or 'no shows' will be charged 100 percent of the treatment price. Late arrivals will be responsible for the full treatment price; service price will not be reduced based upon arrival time.
Can I request a male or female spa provider?
Yes, please specify your gender preference when making your appointment.
If I do not have an appointment may I use the additional facilities in the spa?
Enjoy the full array of spa amenities, access to the dining patio, separate men’s and women’s whirlpool and steam rooms, the Reflection Pool, and Soaking Pools and Sundeck with a 50-plus-minute massage, facial or body treatment.
Will any treatments be uncomfortable?
A pre-treatment consultation at the time of your reservation will address any concerns regarding your comfort. If you are uncomfortable in any way, please bring it to your service provider's attention.
What is recommended after my treatment?
Guests are welcome to relax before or after their treatments in our Tranquility or Relaxation rooms, dining terrace, and to enjoy the indoor wet amenities and outdoor Soaking Pools & Sundeck.
How old do I have to be to receive a service?
Guests must be 14 years of age and older to receive a spa treatment. Guests 14-17 years of age must have a parent or guardian in the spa during the treatment time. Massage and body treatments will be reserved with the same gender provider for guests 14-17 years of age. Guests 14 - 17 years of age do not have access to spa amenities or the facility, and may only receive treatments.
Children
As a courtesy to other spa guests, children are not permitted in spa treatment areas or left unattended in the lobby.
Guests must be at least 14 years of age to receive a spa treatment. Guests 14-17 years of age must have a parent or guardian in the spa during the treatment time. These services will be booked with the same gender provider unless requested differently by the parent or guardian.
Guests must be at least 14 years of age to receive a spa treatment. Guests 14-17 years of age must have a parent or guardian in the spa during the treatment time. These services will be booked with the same gender provider unless requested differently by the parent or guardian.
What about gratuities?
At checkout, Trellis Spa adds a 23% taxable service charge to the cost of treatments and services. This charge is considered your gratuity and it will be distributed to staff assisting you with your visit. Additional gratuity may be provided at your discretion.
Food and Beverage Service
Breakfast, lunch, dinner and dessert menus are available upon request. Complimentary herbal teas, flavored waters, coffee and soda are available daily in the spa.
Merchandise Returns
All returned items must be in the original packaging with the original seal and/or tags attached to be accepted. We will not accept returns for used products or swimwear. Gift with Purchases must be returned along with the product purchased to receive full credit. All merchandise must be returned within 14 days of original purchase.
Gift Cards
Trellis Gift Cards may be purchased in any dollar amount and used towards any of our spa treatments or spa packages. Trellis Gift Cards do not have an expiration date and are non-refundable. The Trellis Retail Gallery also features Trellis robes and various homecare products that compliment any Trellis gift cards.
Cell Phone Restrictions and Smoking
To respect the privacy of our guests and maintain the sanctuary of our spa, we request that guests refrain from using their cellphones in the locker rooms, gender-specific areas of the wet amenities, and treatment areas. Smoking is not permitted, as the The Houstonian Campus is a smoke-free campus.
Medical Concerns and Comfort Level
If you are expecting, please alert your guest service coordinator to ensure you are scheduled for proper treatments. We do not perform prenatal massages in the first trimester. Medium to deep pressure massage techniques are not incorporated into massages for expecting guests. If you have recently had surgery or have medical concerns, we recommend consulting your doctor prior to booking your spa services as we do not make medical recommendations.
Retin A, Accutane, Renova Users
If you currently are using these drugs, please advise your guest services coordinator and service provider. Some treatments, such as waxing, are not recommended for those using these products.
